HOW CAN WE HELP?

GETTING STARTED

How do I create my Unchore account?


When you book your service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://unchore.launch27.com/login/




Do you service my area?


We currently service the following areas! Lee County, FL * Seminole County, FL * Orange County, FL




What is included in a standard cleaning?


A standard cleaning will include the cleaning of all bedrooms, bathrooms and common areas (kitchen, living room, dining room). This includes sweeping/mopping/vacuuming the floors, dusting, cleaning all surfaces, etc. We do offer extra services such as cleaning inside the fridge and oven, and those can be added on the booking form when selecting your service.




How much will it cost?


We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the booking form.




Do you bring your own cleaning supplies, products and equipment?


We bring our own cleaning supplies; however, please let us know if you prefer for our team to use your products and supplies. Please let us know if you prefer a green cleaning service as well!




Can I request special tasks or extras?


Sure thing. Simply add a note when booking your service, respond to your confirmation email or log into your account to add any comments you would like to be applied to your service.




How do I book my first appointment?


Simply go to our booking form at https://www.unchorecleaning.com/book-now/ and schedule your appointment online. You can also give us a call to schedule over the phone!





MANAGE YOUR ACCOUNT

How do I log into my account?


You can log into your account at this link https://unchore.launch27.com/login/




How do I change/reset my password?


You can submit a password change request on the customer login page at https://unchore.launch27.com/login/




How do I change my address?


Log into your account at https://unchore.launch27.com/login/ and update your address in your upcoming booking. Alternatively, you can can give us a call and we will update your address for you.




How do I change my credit card?


Log into your account at https://unchore.launch27.com/login/ and update your card on file. Your new card will automatically be noted as your default card.





PRICING & POLICIES

How do I refer a friend?


Please be sure that your friend provides us with your name when booking their service! Your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to your service as well!




How do I apply a discount code to my appointment?


Simply enter your discount code into the disocunt box on the booking form when scheduling your service. Your final price will automatically change to reflect your discount. You can also feel free to message us directly to add your discuont code!




Why is the discount not working?


Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions. We are constantly running promotions!




I bought a voucher and would like to redeem it, what should I do?


In most cases you can enter your coupon code directly on the booking form or in the comments section of your booking. If you have any issues, please contact us and let us know.




What is the two hour window?


Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises. Please note that we do allow a one hour window for our 8:30 AM time slot.





TRUST & SAFETY

Can I trust my cleaning professional?


All of our teams are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as an Unchore certified cleaner.




What happens if something goes wrong during my appointment?


If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!




Is my billing information kept safe and secure?


We have three levels of security in place. First, our booking page is protected by extended validation ssl. Second, our booking form also has it’s own layer of 256 bit security. Finally, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very seriously.




Do the cleaning professionals go through a background check?


Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.




What is your 100% satisfaction guarantee policy?


If you’re not content with your cleaning, we will come back out and re-clean (within a 7 day window).





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